Last updated: September 2026

1. Order Processing

Orders are processed after the order has been successfully confirmed. Processing time may vary according to product availability, order quantity, customisation requirements, payment confirmation and other operational factors.

2. Shipping and Delivery

Delivery time depends on the delivery location, product availability, dispatch time, courier service and other operational conditions. Any estimated delivery period shown on the website or during checkout is an estimate and may change.

3. Shipping Charges

Applicable shipping charges, where any, are displayed during the ordering or checkout process. Charges may vary according to destination, product, order value, delivery service or other current store settings.

4. Local Delivery

Where local delivery services are available, the eligible area, delivery method and estimated timing are determined by the current service settings shown by Zuppy Stores.

5. Tracking

Where tracking is available, tracking information may be provided through the website, customer account, order communication or the applicable courier service.

6. Address Accuracy

Customers are responsible for providing an accurate delivery name, address and contact number. If an address needs to be corrected, contact Zuppy Stores as soon as possible. Once an order has been dispatched, address changes may not always be possible.

7. Delivery Delays

Delays may occur because of weather, courier capacity, public holidays, incorrect or incomplete addresses, remote delivery locations, transportation issues, operational disruptions or other circumstances outside the direct control of Zuppy Stores.

8. Failed Delivery

A delivery may fail when the recipient is unavailable, the address is incomplete or incorrect, the delivery area is inaccessible, or the courier is otherwise unable to complete delivery. Customers should cooperate with reasonable courier communication where required.

9. Damaged, Missing or Incorrect Items

If an order arrives damaged, incomplete or different from what was ordered, keep the product and original packaging and contact Zuppy Stores promptly using the current support/return procedure. Claims are handled according to the applicable Refund and Returns Policy and the details of the individual order.

10. Custom and Personalised Products

Custom-print orders may require additional processing time because the product can depend on customer-supplied text, images or artwork. Customers should verify all personalisation details before confirming the order.

11. Questions About Delivery

For order-specific delivery questions, contact:

Rakesh Communication
Kumarpur, Ashok Mor
West Bengal – 743349

Phone: 9821835038 / 6284541252
Email: info@zuppystores.in